Frequently Asked Questions - FAQ

How do I make an order?
Placing an order on our site is a very simple process. For new customers, the first step is to create an account to enable access to our services.  Then you fill the order form where you give a full description of your order and then submit it.  For existing customers, you only need to log into your account, and the system will take you through the process.

Orders submitted to us go through a bidding process where writers are allowed to bid on the project. Carefully check the writer’s ability through the customer feedback and star ratings to get the best expert for your paper.

Are the writers qualified?
Before we hire our writers, we subject them to a rigorous series of tests to check their level of proficiency. All our writers are credible; they have degrees and diplomas from UK and US universities and colleges.  We have a vast team of writers who can cover more than 100 scholarly disciplines.

Am I guaranteed a plagiarism-free paper?
Yes indeed! Our editors ensure that all our work is of the highest standards before a submission is made. We have strong plagiarism detector software Copyscape, which we use to check all our texts. You can request for a plagiarism report if need be and you will be provided with one.

How will I get my complete order?
Once you place an order on our website, you can monitor the progress in your dashboard. Once the order is finalized, the link to completed papers will be sent to you via your email address, and you will get it in your inbox. Once you open the link and download the paper on our website, go through it and check if it was done accordingly. In case of any dissatisfactions, return the paper to your writer for a revision, which will be done free within two weeks after the initial submission.

How do I pay for the service?
Payments can be made through various methods, including PayPal and Visa, which are the most secure online payment services as they guarantee purchase protection. We guarantee 100% confidentiality on your billing details and other personal information.

In case I need a refund, what am I supposed to do?
All refund requests are subject to our terms and conditions and the refund policies. All claims go through a dispute committee and in case violations are detected, a refund is immediately processed.

Am I guaranteed quality for my money?
What has kept us in the market for more than five years is quality for our customers’ money. All our services are provided by highly competent personnel. Our writers are under a strict work policy, which governs their submissions. Therefore, they always strive to deliver their best.

What are the consequences of late delivery?
All our papers are always delivered within the given deadline. Late deliveries happen in rare cases. In case a late delivery is done, the client is entitled to a refund as per our money back guarantee policy.

For more inquiries, contact our customer care team.